Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results - Hardcover

"In Conversational Intelligence, Judith Glaser takes us on an insightful and in-depth discovery of how trust, the most basic human instinct, creates and fuels the foundation needed to transform cultures and companies. Trust, at its highest level, removes self and enables interactions and conversations to connect teams for higher performance and purpose." -- Angela Ahrendts, CEO of Burberry

"Brilliant! Judith Glaser breaks new ground with Conversational Intelligence. Moving us closer to 'Emotional Intelligence' (EI) and 'Learning Intelligence' (LI) by leveraging the power of 'Conversational Intelligence' (CI), she gives us the profoundly practical tools to integrate emotion, learning, and connected conversations into one seamless, life-changing, and leadership-inspiring process. She is truly the 'Guru of We'!" -- Kevin Cashman, best-selling author ofThe Pause Principle and Leadership from the Inside Out, and senior partner of CEO & Executive Development, Korn/Ferry International

"Conversational Intelligence is a tour de force spanning new frontiers of research and practice in organizational change. Glaser reminds us that great leadership derives from powerful social exchange and collective solutions that are intricately woven. Intelligence in a digital age is a new admixture: simultaneously crowd-sourced and deeply personal." -- Michael Levine, PhD, executive director of the Joan Ganz Cooney Center at Sesame Workshop and co-author of Pioneering Literacy in the Digital Wild West

"In her new book, Judith Glaser builds a strong case for how the science and power of conversations can markedly improve business success for both individuals and entire companies. Her approach is both practical and profound: through trust building and level-setting the right conversations, leaders can activate higher engagement, deeper commitment, and transformational results with employees, vendors, and customers. A must-read!" -- Ed Gilligan, president of American Express

Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the Chairman of The Creating WE Institute, whose clients include American Airlines, American Express, Cisco, Coach, Exxon, and IBM. Judith has served as an Adjunct Professor at Wharton and a visiting guest speaker at Harvard, Kellogg, Loyola, University of Chicago, NYU, and various other institutions. She has appeared on NBC’s Today Show, ABC World News, The Fox News Channel, and CBS Morning News. Judith has been quoted in The New York Times, The Wall Street Journal, Crain’s, AMA World, blogs for Harvard Business Review, and was named one of Leadership Excellence s Top 20 Thought Leaders of Leadership and Culture in 2012. Judith earned a B.A. from Temple University in Interdisciplinary Studies, and an M.S. in Human Behavior & Development from Drexel University. She earned a Master’s Certificate in Corporate and Political Communications from Fairfield University.