The Only Guide to Employee Opinion Surveys You'll Ever Need: How One Leader Can Make a Difference - Hardcover

Peter B. Stark and Jane Flaherty lead the management consulting firm, Peter Barron Stark & Associates, which specializes in creating workplace cultures where employees love to come to work and customers love to do business. During the past twenty years, their firm has administered employee opinion/engagement surveys to nearly 100,000 employees around the world. The data from these surveys and the experience of working with these leading organizations has allowed Peter and Jane to become specialists in the art of developing a corporate culture that attracts and retains loyal, engaged employees. They are experts in workplace excellence and write and speak extensively on this topic.

Peter and Jane have co-authored several books including The Competent Leader, The Pocket Guide to Leadership Skills, Lifetime Leadership - Leaving Your Legacy and The Only Negotiating Guide You'll Ever Need.

Peter and Jane have had the privilege of partnering with hundreds of organizations including Alcon Laboratories, California Bank & Trust, Campbell Soup, Charlotte Russe, Crain Communications, Farmers Insurance, Gibson, Dunn & Crutcher, Lowermybills.com, Kaiser Permanente, Lowe's Metlife, New England Patriots, NIKE, NFL, Phoenix Suns, Purina, Qualcomm, Reckitt Benckiser, San Diego Convention Center, San Diego Padres, SONY, Toshiba America Information Systems and WD-40.

The most challenging component of any employee opinion survey is answering the question, "The results are back, now what?" This book provides the solution and, in doing so, opens doors to enhanced employee productivity and satisfaction. The benefits to the organization and its employees are countless. --Lori Poole, Executive Vice President, Human Resources Director, California Bank & Trust

We've been conducting employee opinion surveys for many years and have found the information on creating action plans to be particularly helpful as it encourages participation from all levels of staff. I am happy to say that by utilizing the templates to create our action plans, we have been successful in increasing our ratings year after year --Becky Ramos-Arzola, Vice President Human Resources, San Diego Metropolitan Credit Union

Employee opinion surveys are a valuable leadership tool. They help to indentify where things are going well and where there are opportunities to make things even better. I have found the most challenging aspect of the process to be analyzing the data and developing a plan utilizing the data. This book provides step-by-step Action Plans to assist you in developing a leadership plan based on the survey results. --Sharon Owen, Administrator, Gibson, Dunn & Crutcher