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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever - Hardcover
- PublisherMcGraw Hill
- Publication date2023
- ISBN 10 126482551X
- ISBN 13 9781264825516
- BindingHardcover
- Edition number1
- Number of pages240
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Can Your Customer Service Do This? : Create an Anticipatory Customer Experience That Builds Loyalty Forever
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Can Your Customer Service Do This?: Create an Anti Format: Hardback
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [Hardcover] Solomon, Micah
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Book Description Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Seller Inventory # OTF-S-9781264825516
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever (Hardback or Cased Book)
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Book Description Hardback or Cased Book. Condition: New. Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever 1. Book. Seller Inventory # BBS-9781264825516
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever by Solomon, Micah [Hardcover ]
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
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(2023)
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ISBN 13: 9781264825516
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
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(2023)
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
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(2023)
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
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McGraw-Hill Education
(2023)
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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever (Hardcover)
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McGraw-Hill Education, OH
(2023)
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Book Description Hardcover. Condition: new. Hardcover. Todays most sought-after customer service sleuth and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of todays most powerful competitive advantages. In Can Your Customer Service Do This? Micah Solomonwho has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Associationshares everything he knows about creating a world-class customer experience and building sustainable bottom-line success. With wit and clarity, Micah shares real-life customer service detective examples and the customer service transformation that follows. Micah Solomon is one of the top customer service trainers, training designers, keynote speakers, and authors on the subjects of customer service, customer experience, and hospitality. This comprehensive guide and toolkit builds on Solomon's 3 decades experience of building and rebuilding customer service at some of the great companies and brands of our time. The author's clients include Microsoft, Audi of America, Merck Pharmaceuticals, Cleveland Clinic, The Museum of Modern Art (MoMA), and some of the leading Five-Star (Forbes-rated) hotels and resorts in America and around the world. Solomon helps readers to learn the art of anticipatory customer servicegetting inside the heads of the customer, empathizing with their dissatisfaction, examining processes and procedures that are antiquated or not competitive enough, and learning to be innovative about modifying or optimizing various different modes of customer service and the methods available today, and he also shares the customer service training he uses to transform customer service performance across multiple industries, including his well-known MAMA Method of working successfully with upset customers. Whether your business is an established brand or just starting out, Micah Solomon offers step-by-step secrets that will one-up the competition and build sustainable bottom line success through lasting customer engagement and loyalty. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781264825516
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