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This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.
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About the Author:
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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- PublisherPfeiffer
- Publication date1999
- ISBN 10 078795084X
- ISBN 13 9780787950842
- BindingPaperback
- Edition number1
- Number of pages120
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Improving Through Benchmarking : A Practical Guide to Achieving Peak Process Performance
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Improving Through Benchmarking
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Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Only Cover is Revised) (Quality Improvement Series)
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