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In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan define five proven strategies that you can use to grow—even under the most adverse business conditions.
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Review:
A top-down commitment to top-notch customer service is a critical element in the battle for corporate survival. In their Customer-Centered Growth: Five Bold Strategies for Building Competitive Advantage, Richard Whiteley and Diane Hessan of The Forum Corporation, a training and consulting firm that emphasizes just such customer focus, show readers how other companies have successfully placed customers at the center of their operations. They also provide 15 tools for self-assessment and strategy planning.
About the Author:
Richard Whiteley, author of The Customer-Driven Company (selected by Fortune as one of the best books of the year), is Vice Chairman and cofounder of The Forum Corporation.
Diane Hessan is executive vice president at Forum. Each author holds an M.B.A. from Harvard Business School.
Diane Hessan is executive vice president at Forum. Each author holds an M.B.A. from Harvard Business School.
"About this title" may belong to another edition of this title.
- PublisherCentury Ltd
- Publication date1996
- ISBN 10 0712677127
- ISBN 13 9780712677127
- BindingHardcover
- Number of pages320
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
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Century Ltd
(1996)
ISBN 10: 0712677127
ISBN 13: 9780712677127
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
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Random House Business Books 06/06/1996
(1996)
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
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Random House Business Books
(1996)
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ISBN 13: 9780712677127
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Book Description Hardcover. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. Seller Inventory # CHL6285902
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Customer Centered Growth: Five Proven Strategies for Building Competitive Adv.
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Century Ltd
(1996)
ISBN 10: 0712677127
ISBN 13: 9780712677127
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Book Description Condition: Very Good. Very Good condition. Shows only minor signs of wear, and very minimal markings inside (if any). 0.9. Seller Inventory # 353-0712677127-vrg
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
Published by
Random House Business Books 06/06/1996
(1996)
ISBN 10: 0712677127
ISBN 13: 9780712677127
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Book Description Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780712677127
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CUSTOMER CENTERED GROWTH : FIVE PROVEN STRATEGIES FOR BUILDING COMPETITIVE ADVANTAGE.
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Book Description Hardback. Condition: LIKE NEW. 1st Edition. 1996. Century Ltd. First. Book: Near Fine. Dj: VG. 9.5x6.5. 320pp. Illustrated with several in-text figures. Seller Inventory # 288018
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage.
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Book Description Cloth. Condition: Very Good. Dust Jacket Condition: Very Good DJ. First Edition. Pages slightly discoloured, backstrip slightly bumped. dw has tiny creases. Seller Inventory # 1251
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