Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age - Hardcover

Susan Crawford is a visiting professor at Harvard Law School and a fellow at the Roosevelt Institute. She lives in New York City.

“Important and provocative.” —Sam Gustin, Time.com (Sam Gustin Time.com)

“Federal regulatory agencies make definitional decisions in the lives of Americans. But they are little covered by our diminished media; and even when the stories are told, they tend to be told from the perspective of the powerful. That’s what makes Susan Crawford’s book . . . so remarkable. She gets the facts straight—I know, because I was there. But she also does something just as important: she puts the facts in perspective, providing readers with an analysis that is essential if we are ever going to forge communications policies that serve all Americans." —Micheal J. Copps, Former FCC Chairman, The Nation (Michael J. Copps The Nation 2013-04-12)

“With an appealing blend of earnestness and feistiness, Crawford is set on turning the sorry state of broadband and wireless services in the United States into the biggest populist outrage since Elizabeth Warren went after banks.” —John B. Judis, The New Republic
(John B. Judis The New Republic)

“Crawford shows us that the railroad barons of today run cable companies. These monopolies raise prices, stifle competition, and drag the U.S. further behind in global telecommunications revolution.”—Clay Shirky, author of Here Comes Everybody: The Power of Organizing Without Organizations (Clay Shirky 2012-03-23)

“Crawford argues persuasively that the unchecked power of telecom giants has removed incentives for progress.”—Paul Krugman, The New York Times (Paul Krugman The New York Times)